Privacy Policy

Last updated: 1 September 2026

This Privacy Policy explains how Fyntravio Ltd ("Fyntravio", "we", "us" or "our") collects, uses, stores and protects personal data when you visit the Fyntravio website at fyntravio.uk or interact with our platform and support team. Please read this policy carefully before submitting any information to us.

1. Who We Are

Fyntravio Ltd is a company registered in England and Wales. Our registered address is 47 Clerkenwell Road, London, EC1R 5AR, United Kingdom. You can contact us by email at [email protected] or by telephone at +44 20 7946 0581.

Fyntravio Ltd is the data controller for personal data collected through this website and the access request process.

2. Data We Collect

We may collect the following types of personal data when you interact with us:

  • Your name and email address, provided when you submit an access request or contact form.
  • Your message content and request type, as submitted through the contact form.
  • Technical information such as IP address, browser type and device information, collected automatically when you visit the website.
  • Communication records, including emails and follow-up correspondence between you and the support team.

We do not collect payment details, card information, account numbers or any financial data through this website.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

  • To review and respond to access requests submitted through the contact form.
  • To communicate with you about your request, including sending clarifying questions and onboarding information.
  • To provide user support and respond to technical or platform-related enquiries.
  • To operate and improve the Fyntravio website and platform.
  • To comply with applicable legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual necessity: When processing your access request and onboarding communications.
  • Legitimate interests: To operate and improve the platform, and to communicate with users about platform features and support.
  • Legal obligation: Where required by applicable law.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, and in accordance with our legal obligations. Access request data and support correspondence are retained for a reasonable period following the conclusion of the relevant interaction. You may request deletion of your data at any time by contacting us at [email protected].

6. Sharing of Data

Fyntravio Ltd does not sell or share personal data with third parties for their own marketing purposes. We may share data with trusted service providers who assist us in operating the website and platform, subject to appropriate data processing agreements. We may also share data where required by law or in response to a valid legal request.

7. Your Rights

Under applicable data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data, subject to legal obligations.
  • Object to or restrict certain processing of your data.
  • Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been infringed.

To exercise any of these rights, please contact us at [email protected] or write to us at 47 Clerkenwell Road, London, EC1R 5AR, United Kingdom.

8. Cookies

The Fyntravio website may use essential cookies to ensure the site functions correctly. We do not use third-party advertising or tracking cookies. By continuing to use the website, you agree to our use of essential cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Fyntravio Ltd
47 Clerkenwell Road
London, EC1R 5AR
United Kingdom
Email: [email protected]
Phone: +44 20 7946 0581